Job Description
Job Description HVAC Service Manager
Description:
This position reports directly to the Regional Operations Director. This role assumes full
responsibility for the management of a HVAC service helpdesk for an energetic, focused
facilities solutions provider. This person will be influential in the growth of the service
department, the development of field technicians and implementation of new procedures
bringing service delivery to a superior level.
Job Responsibilities:
Assumes direct ownership of service operations to achieve high-level profitability,
including management of supervisory, technical and dispatch staff, ensuring high
productivity and superior technical and customer service.
Ensure consistency and excellent service through oversight of daily routine activity,
maintenance scheduling and operational requirements, including new equipment start-
ups and warranty issues.
Evaluates work load and available resources to best utilize manpower and maximize
profits.
Oversees training and development of all staff, including but not limited to: performance
management, technical training, proper use of tools and materials, safety programs,
compliance assessments and technician debriefings, providing guidance and/or
corrective action as necessary.
Resolves customer complaints to ensure customer satisfaction and issues regarding
service technician performance.
Ensures that materials and equipment are ordered and dispensed for scheduled jobs,
and schedules repairs for parts to ensure minimal down-time in job completion.
Generates reports and measures of departmental operations as well as records on all
inventory, tools and vehicles. Reviews reports with management.
Reviews and ensures accuracy of all billing, time sheet records, purchase invoices and
job related expenses.
Prepares and presents quotes for add-on/replacement of equipment, preventive services
and/or remediation, on request.
Ensures budgeting guidelines are met by prioritizing expenditures, assists in the
preparation of capital and operations budgets, and works closely with the accounting
department to deliver on all client receivables and supplier payments.
Job Requirements:
5-years as a Commercial HVAC Service Manager managing a sizeable staff.
Familiarity with the service and installation side of the business.
Previous experience working with HVAC/ controls equipment.
Strong technical and strategic planning skills.
Excellent customer relations, computer and verbal and written communications skills.
Goal oriented, self-starter with demonstrated leadership skills and ability to work
independently.
Knowledge of Tridium controls products a plus.
Bachelor's Degree preferred. Amicus Talent Solutions
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